Shipping Policy

Our goal is to ensure every order reaches our customers safely, efficiently, and within the estimated delivery timeframe. While we strive to dispatch all orders promptly, shipping times may vary depending on product availability, destination, courier services, customs procedures, weather conditions, and other factors beyond our control.

Shipping Coverage

WYSNER BOTANICS proudly supplies premium herbs, spices, botanical ingredients, herbal powders, medicinal plants, and natural raw materials to customers across:

International shipping availability may vary depending on import regulations applicable in the destination country.

• check_circleAll States and Union Territories of India
• check_circleAsia
• check_circleEurope
• check_circleNorth America
• check_circleSouth America
• check_circleMiddle East
• check_circleAfrica
• check_circleAustralia & Oceania

Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

Bulk orders, wholesale quantities, custom packaging, private label products, or export shipments may require additional processing time. In such cases, our team will communicate the estimated dispatch schedule.

Orders are processed only on business days (Monday to Saturday), excluding public holidays.

Estimated Delivery Time

Delivery Within India

Estimated delivery time is typically:

3–5 Business Days

In certain situations, delivery may take:

5–7 Business Days

Delivery timelines may vary depending on:

• check_circleDelivery location
• check_circleCourier network
• check_circleRemote service areas
• check_circlePublic holidays
• check_circleWeather conditions
• check_circleHigh order volumes
• check_circleOther unforeseen circumstances

International Delivery

Estimated delivery times for international shipments are:

5–7 Business Days (Major destinations)

7–14 Business Days (Standard international destinations)

15–20 Business Days (Remote destinations or countries requiring additional customs processing)

Actual delivery times may vary depending on:

• check_circleDestination country
• check_circleCustoms clearance procedures
• check_circleImport regulations
• check_circleLocal courier partners
• check_circleFlight availability
• check_circleShipping service selected
• check_circleGovernment inspections
• check_circleForce majeure events

Shipping Charges

Shipping charges are calculated based on factors including:

The final shipping cost, if applicable, will be displayed during checkout or communicated before order confirmation.

• check_circleDelivery destination
• check_circlePackage weight
• check_circlePackage dimensions
• check_circleShipping method selected
• check_circleOrder value
• check_circleApplicable courier charges

Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with available tracking details via email, SMS, or WhatsApp (where applicable).

Tracking updates depend on the courier partner and may take some time to appear after dispatch.

Packaging Standards

At WYSNER BOTANICS, we understand the importance of preserving the quality of natural botanical products during transportation.

Products are packed using suitable packaging materials designed to help maintain freshness, cleanliness, and product integrity throughout transit.

Packaging methods may vary depending on:

• check_circleProduct type
• check_circleQuantity
• check_circleShipping destination
• check_circleExport requirements
• check_circleCustomer specifications

International Customs & Import Duties

International customers are responsible for understanding and complying with the import regulations of their respective countries.

Unless otherwise agreed in writing:

WYSNER GLOBAL INC. cannot guarantee customs clearance or acceptance of products by customs authorities in every country.

• check_circleCustoms duties
• check_circleImport taxes
• check_circleVAT/GST
• check_circleClearance fees
• check_circleGovernment charges
• check_circleBrokerage fees
• check_circleare the responsibility of the customer.

Delivery Address

Customers are responsible for providing complete and accurate shipping information.

Please verify:

Incorrect or incomplete shipping information may result in delivery delays, additional charges, or unsuccessful delivery.

• check_circleRecipient Name
• check_circleCompany Name (if applicable)
• check_circleStreet Address
• check_circleCity
• check_circleState/Province
• check_circlePostal Code
• check_circleCountry
• check_circleContact Number
• check_circleEmail Address

Failed Delivery Attempts

If delivery cannot be completed due to:

additional shipping charges, storage charges, return freight, or re-delivery charges may apply.

• check_circleIncorrect address
• check_circleRecipient unavailable
• check_circleRefusal to accept delivery
• check_circleFailure to complete customs formalities
• check_circleFailure to pay applicable import duties or taxes

Delayed Shipments

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Delivery estimates are provided in good faith and should not be interpreted as guaranteed delivery dates.

• check_circleNatural disasters
• check_circleSevere weather
• check_circleAirline delays
• check_circleCustoms inspections
• check_circleGovernment restrictions
• check_circleTransportation disruptions
• check_circlePublic holidays
• check_circleLabor strikes
• check_circleTechnical issues
• check_circleForce majeure events

Damaged Shipments

If your package appears visibly damaged upon delivery, please:

Take clear photographs of the package before opening it.

Notify the courier representative immediately, where possible.

Contact our customer support team within 48 hours of delivery with your order details and supporting photographs.

Each case will be reviewed individually to determine the appropriate resolution.

Bulk Orders & Export Shipments

Wholesale, industrial, private label, and export orders may be shipped using:

Shipping methods are selected based on customer requirements, order quantity, destination, transit time, and cost considerations.

• check_circleAir Freight
• check_circleSea Freight
• check_circleExpress Courier
• check_circleRoad Transport
• check_circleMultimodal Logistics

Changes to This Shipping Policy

WYSNER GLOBAL INC. reserves the right to modify this Shipping Policy at any time without prior notice.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions regarding shipping, delivery, export logistics, or order dispatch, please contact us.

We appreciate your trust in WYSNER BOTANICS and remain committed to delivering premium botanical products safely, efficiently, and professionally to customers across India and around the world.