Returns & Refund Policy

Welcome to WYSNER BOTANICS, a brand owned and operated by WYSNER GLOBAL INC. ("Company," "we," "our," or "us").

Customer satisfaction is important to us. Due to the nature of the products we sell, including herbs, spices, botanical ingredients, herbal powders, medicinal plants, dried flowers, seeds, roots, barks, and other natural products, we maintain a strict No Return Policy to protect product quality, hygiene, and customer safety.

Please read this policy carefully before placing an order.

Our Return Policy

All Products Are Non-Returnable

For quality assurance, hygiene, food safety, and product integrity reasons, all products sold by WYSNER BOTANICS are non-returnable after dispatch or delivery.

We do not accept returns for:

This policy applies whether the package has been opened or remains unopened.

• check_circleHerbs
• check_circleSpices
• check_circleHerbal Powders
• check_circleBotanical Ingredients
• check_circleMedicinal Plants
• check_circleHerbal Tea Ingredients
• check_circleSeeds
• check_circleRoots
• check_circleBarks
• check_circleFlowers
• check_circleFruits
• check_circleBerries
• check_circlePrivate Label Products
• check_circleCustom Packaged Products
• check_circleWholesale Orders
• check_circleBulk Orders
• check_circleExport Shipments

Refund Eligibility

Although products are non-returnable, refunds may be considered only in exceptional circumstances, subject to verification and approval by WYSNER GLOBAL INC.

Refund requests may be reviewed in situations such as:

The wrong product was shipped due to our error.

The product is unavailable after payment has been successfully received.

Duplicate payment was made for the same order.

Payment was successfully charged but the order could not be processed.

The order was cancelled by WYSNER GLOBAL INC. before dispatch.

Other exceptional circumstances determined solely at our discretion.

Approval of a refund request is not automatic and will be evaluated on a case-by-case basis.

Situations Where Refunds Will Not Be Issued

Refunds will generally not be provided for:

Change of mind.

Ordering the wrong product.

Ordering the wrong quantity.

Personal preference.

Customer no longer requires the product.

Delays caused by courier services.

Delays caused by customs clearance.

Failure to receive delivery due to an incorrect shipping address.

Failure to pay customs duties or import taxes.

Refusal to accept delivery.

Product characteristics naturally varying in color, aroma, size, texture, or appearance.

Improper storage or handling after delivery.

Dissatisfaction arising from expected natural variation in botanical products.

Damaged or Incorrect Orders

If you believe you have received:

• check_circleA damaged package
• check_circleA significantly damaged product due to transit
• check_circleAn incorrect product shipped by us

please notify our customer support team within 48 hours of delivery.

To help us investigate, please provide:

Each claim will be carefully reviewed before a decision is made.

• check_circleOrder Number
• check_circleClear photographs of the package
• check_circlePhotographs of the product
• check_circleDescription of the issue

Refund Review Process

Once your request has been received:

Our support team will review the information provided.

Additional documentation or photographs may be requested.

The issue may be verified with our logistics partners or internal records.

A decision will be communicated after the review is completed.

The decision of WYSNER GLOBAL INC. regarding refund eligibility shall be final, subject to applicable consumer protection laws.

Refund Method

If a refund is approved, it will generally be issued through the original payment method used for the purchase.

Where this is not reasonably possible, another suitable refund method may be arranged at our discretion.

Refund Processing Time

Approved refunds are generally processed within 7–10 business days after approval.

Actual credit timelines may vary depending on:

WYSNER GLOBAL INC. is not responsible for delays caused by third-party financial institutions.

• check_circlePayment gateway
• check_circleBank processing time
• check_circleCredit card issuer
• check_circleFinancial institution

Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch, subject to review and approval.

If payment has already been received and the cancellation request is accepted, an appropriate refund may be processed after deducting any applicable transaction fees, payment gateway charges, or administrative costs where permitted by law.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

International Orders

International customers are responsible for:

Refunds will not be issued because:

• check_circleImport duties
• check_circleCustoms clearance
• check_circleLocal taxes
• check_circleImport permits
• check_circleCompliance with local regulations
• check_circleCustoms authorities reject the shipment.
• check_circleImport documentation is incomplete.
• check_circleLocal regulations prohibit import.
• check_circleDuties or taxes are unpaid.
• check_circleDelivery is refused.

Force Majeure

WYSNER GLOBAL INC. shall not be responsible for refunds arising from circumstances beyond our reasonable control, including:

• check_circleNatural disasters
• check_circleGovernment restrictions
• check_circleCustoms delays
• check_circleTransportation disruptions
• check_circleAirline cancellations
• check_circleLabor strikes
• check_circleWar
• check_circlePandemic-related restrictions
• check_circleOther force majeure events

Consumer Rights

Nothing contained in this Returns & Refund Policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.

Where local laws provide mandatory consumer rights, those rights shall prevail to the extent required.

Policy Updates

WYSNER GLOBAL INC. reserves the right to modify this Returns & Refund Policy at any time without prior notice.

The latest version will always be available on this page together with the revised "Last Updated" date.

Contact Us

For questions regarding returns, refunds, cancellations, or order-related concerns, please contact us.

We appreciate your understanding and thank you for choosing WYSNER BOTANICS. Our policies are designed to maintain the highest standards of product quality, safety, and customer satisfaction while ensuring fair and transparent business practices.